Concierge

Launch, Growth, and Pro are packages: a defined scope, a fixed price, and a process you move through with us. Concierge is not a bigger package — it is a different arrangement. We take the project off your desk entirely, including the parts that normally stall a website build, and the scope is drawn around your business rather than around a page count.

Almost always because of time, not features. Pro is an excellent website, but it still needs you: copy to approve, photos to gather, decisions to make, a team to chase. Concierge exists for people whose bottleneck is their own calendar. If a Pro build would sit half-finished for four months waiting on your input, Concierge finishes it in weeks — because the work that was waiting on you now sits with us.

Sometimes, yes. Concierge involves us writing in your voice, speaking to your customers, and making judgment calls without checking in on each one. That only works when the fit is right, so we start with a conversation rather than a checkout button. If we are not the right studio for what you need, we would rather say so on a call than three weeks into a build.

We interview you once — usually about an hour — and write the site from that conversation. Every page, in your voice, structured for how people actually read and how search engines actually rank. You review and correct rather than compose from a blank page. For most businesses this is the single thing that turns a six-month website project into a six-week one, because missing copy is what stalls almost every build we have ever seen.

Further than a brochure site, and further than most studios will go before handing you off to a SaaS subscription. Multi-level catalogs, custom order and quote forms, request baskets, gated documentation, structured data across thousands of pages — all pre-rendered, all still static, all still fast. The honest boundary is that we build websites, not applications: if you need a logged-in product with a database behind it, we will tell you that plainly rather than take the project and learn on your money.

Yes, and this is one of the most common things Concierge is used for. A PDF that gets downloaded, filled in by hand, and emailed back is a form that loses people at every step. We build the real thing into the site — custom order forms, quote requests, multi-item request baskets — shaped around how your business actually takes an order rather than around what a form plugin allows. Our QTC Aero build replaced a storefront checkout with a request-for-quote basket across a 597-part catalog, because component MRO is quoted, not added to a cart.

In most cases, yes — and we did it for ourselves first. The quotes we send are generated, delivered, reviewed, and signed inside our own client portal, then flow straight into invoicing. There is no third-party e-signature subscription anywhere in that chain, and no PDF round-trip. Each signature records the consent text the signer agreed to, their name and title, the time, the address it came from, and a hash of the exact document, so a signed quote cannot be quietly altered afterwards. If your proposals, work authorizations, or service agreements currently ride on a per-seat signing service, that is a workflow we can bring home.

We are our own case study. The client portal you would use as a Concierge client is software we wrote — intake forms, quote signing, invoicing, file exchange, and support tickets — not a reseller login for someone else's platform. QTC Aero is the client-side version of the same instinct: an FAA and EASA certified repair station whose 597-part catalog became more than a thousand pre-rendered pages with a request-for-quote basket where a WooCommerce checkout used to be.

Because the scope is drawn around your business, and businesses are not the same size. $12,500 is the floor, not an average. After the first call we scope the actual work and quote a fixed number before anything starts — you will never see an hourly bill or a surprise. If what you need turns out to fit inside Pro, we will tell you that and save you the difference.

Concierge does not end at launch, which is where most website relationships quietly stop. You get a 90-day optimization sprint — real changes based on how people actually use the site, not a report you have to act on yourself — a dedicated launch manager with a direct line, and quarterly strategy reviews through the first year. Ongoing hosting and maintenance run on a care plan like every other site we build.